in today’s society, the choice of doing retail business so many people on the road, but the real business is very limited security. In fact, retail is an art, in which there are many issues worthy of our thinking, if we can not properly handle some problems, will affect the retail business. Below I will combine their own some of the practical problems in the retail business to talk about their own small coup.
to meet customer requirements
customers a variety of every hue, sometimes, they will make some small request to us, some shopkeepers feel every corner of money is very important, difficult to accept the naked claim, refused to customer requirements. If the customer’s demands are not met, he will lose face, and will never come to your supermarket again. In this regard, I have been through some detours. Once a customer to buy his cigarette smoke, less than ten yuan of money, but I want to a lighter, in fact this box of cigarettes I also not to make it a lighter money, I was refused. Since then he has never been to my supermarket.
later, I had a reflection, blame me at that time some dogma, I would rather lose money at that time, do not lose a customer. With this lesson, the next day, the customer still has some small requirements, I will try to meet. For example, a customer bought more than and 200 yuan for food, money when he said: "boss, I bought so many things, you don’t give me what gift?" I gave him an ordinary glass, although not much, but the customer is happy. These experiences, in fact most of the time, I filled with a thousand regrets, we should try to meet the requirements of customers, this is a kind of art, is also a kind of wisdom, can bring us considerable economic income.
to ensure the quality of goods
quality of goods is the capital of the supermarket hard work, some retail owners think that as long as the purchase from the formal channels can be. In fact, the owner of the care is also very important. If the owner careless, lead to deterioration or expired goods sold, will lose customers. For example, once a customer to our supermarket to buy cigarettes, my cigarettes are purchased from the tobacco sector, the quality is certainly no problem.
but customers who came to the door, he said I was selling counterfeit cigarettes. I presented the purchase information to him, but he still does not believe, had to find a way not to the client manager, client manager that my cigarette is genuine, but I do have problems but cigarettes, client manager picked up a taste a bit, found moldy cigarettes. At that moment, I only see light suddenly, some time ago due to the wet weather, my cigarette inventory may be a problem. I immediately apologize to the customer, and cover his losses.