is not a simple business investment, in the middle of, do not know if you have any good ideas, many people now have their own business ideas, in order to make more money, but we want to break the head. Some people want to open the store, as much as possible to attract the attention of customers, we must pay attention to service skills, then how to attract customers? Let’s take a look at it.
, welcome the wrong state, so that customers have a sense of distance
stores to understand, some in the Internet; some in the cards; some bragging chat…… very carey, put very busy with their own affairs, customers in the store to a circle, is going to go, just casually said: "you see!" of course also freely deal with a customer "I look around first, then sped away.
please think about if you are just into the store, you feel and how is it? At the sight, you dare to believe that their brand? At least you will begin to suspect the service problem in this store! As for what brand, but the crown said. The company is thousands of miles away, the emperor was far away! What in case of customer service, after all, still need the stores to charge. So, no matter the next online shopping and business executives and other shopping guide how to emphasize their services and how well are not
so, welcome to our customers is the first impression, it is the biggest goal is to allow customers to feel comfortable into the shop, do not let the customer suddenly and we have a sense of strangeness, confusion and sense of distance.
two, close to the customer’s timing is not good
I often ask the question of the shopping guide, "a customer into the store immediately receive it?" 70% shopping guide are given a positive answer. I asked, "what did you say in the first sentence?"
summary down there are several:
"can I help you, sir?"
"Miss, what kind of products do you need?"
"what price would you like, sir?"
"Sir, you have a look, you need to call me at any time!"
and so on questions are found in "! I asked the guide, if you are a customer, in the face of such a question, how to answer? The answer is often" let me have a look! "Or pretending not to hear. Then, between the guide and the customer will produce a recommendation